Returns & Exchanges
We do not accept returns or exchanges for change of mind, incorrect size or colour selection, or any other preference after an order has been placed and delivered. Please review the product photos, description and price carefully before checkout.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, contact us within 24 hours of delivery. Please include your order ID, a description of the issue and clear photos of the package and item.
After review, we may offer an appropriate resolution for an eligible issue. Please keep the original packaging until your request is resolved.
What Is Not Covered
- Damage caused by water, perfume, chemicals, misuse or normal wear.
- Requests submitted after the 24-hour reporting window.
- Items altered, used improperly or returned without prior support approval.
Before You Order
Our team checks products before dispatch. If you have questions about a product, contact us before placing your order and we will be glad to help.
Contact Support
By placing an order with OBIRA, you confirm that you have read and agreed to this policy.